Our COVID19 Response
What we are changing in response to the COVID19.
(Edit: This information is now out of date. Please check our dedicated Health First Certification page for information.)
Here in Greece, the government, authorities, and businesses are making meticulous and careful planning for the ease of the strict quarantine measures, and re-opening of public spaces, shops, restaurants and hotels. Top priority is always the protection of human life, especially of the elderly and people with pre-existing conditions, as well as the containment of the spread. Social distancing is still kept, and masks are strongly encouraged and even mandatory in public transport, supermarkets and taxis.
We know this is going to be a very peculiar and hard time for all of us, but we are putting in place measures to provide a safe and responsible stay for our guests. These are constantly reviewed and adjusted in accordance with hygiene best practices and other protocols in place around the world in the hospitality sector, and will soon be finalized when the domestic standard and protocols are released.
Furthermore, as we are an apartments hotel, we already have some particular benefits like:
Spacious apartments with excellent natural ventilation, and large balconies, and autonomous A/C.
Open-air common corridors.
Full autonomy for our guests, ideal for staycations, self-isolation and social distancing.
No buffets, no mini-bars.
Everything deliverable to your apartment, from groceries to meal deliveries.
We are also introducing the following novel procedures and approaches as follows:
We are limiting availability in order to provide greater distances between guests’ apartments.
We are limiting the use of our elevator to 1 person at a time.
We are employing a 3 day interval between stays in the same apartment.
We are using a full steam cleaning system of our apartments after every check-out on top of normal cleaning procedures.
We have established an opt-out no-housekeeping service for our guests. This means that our guests will be provided with all the necessary cleaning equipment, linen, and towels for the duration of their stay. No-contact collection of laundry, garbage bags will be made outside the apartment door, and no one will enter the apartment during our guests’ stay.
We already have in place no-contact check-in and check-out procedures.
We are shutting down our fitness center for this year.
We are limiting the number of persons in our pool area to six (6) in order to avoid crowding.
We are limiting the number of persons in our roof terrace to eight (8) in order to avoid crowding.
We do have in place self-isolation, quarantine, and tracing protocols in case of suspect cases, and as always, we have a doctor on call 24/7.
We have notices for fundamental hygiene rules for our guests to follow.
We have prescribed a set of rules and procedures for our transfer services partners to implement.
With regards to existing reservations, we understand that a lot of them will not be able to be completed. For this reason, we have introduced a voucher program in line with the recent greek legislature. For full details please visit our relevant page. We urge all guests to consult with their doctors prior to traveling, and for those belonging to vulnerable groups to postpone if possible their plans. We will also be setting up a reward scheme for greek public health personnel recognizing their courageous commitment and service.
A very different Easter
We will be together soon.
It is the first time in our history that we are following Easter without any guests. It is peculiar, but also necessary for all our elderly and our admirable health professionals to whom we are grateful. We are prepared for the next day, and we are hopeful that we will be allowed to accommodate our guests very soon, so that next year we can celebrate Easter together. Until then Happy Easter, and #Staysafe.